If you change your mind for any reason, you are welcome to lodge a return request within 60 days from the date you placed your order. We offer the following two options:
1. Store Credit
2. Exchange of any item in our store (of equal or lesser value)
More information is below.
RETURNS POLICY - CLICK BELOW TO EXPAND
Item/s must be returned in original condition, unworn, unwashed, with their tags and hygiene liner attached and returned in the original garment bag. Please take care when trying on garments, as we cannot accept garments that have incurred any stains or odors (such as perfume). All swimwear must be tried on wearing undergarments. If item/s are returned despite these conditions your return will be sent back to you at an additional charge.
The item/s must be returned to our warehouse before a store credit/ exchange can be issued. The ability to fulfil exchange requests will be subject to the availability of garments at the time at which the return is received for processing. Please note that if you choose an item of lesser value, we are not able to refund the difference in price; we would recommend opting for a store credit in this scenario.
Please note: accessories are not eligible for returns.
ONE RETURN PER ORDER
Please note that we are only able to accept one return per order. If you'd like to return multiple items from the same order, please do so in one batch.
We do not offer refunds unless an item arrives faulty or damaged.
WHAT HAPPENS AFTER I SUBMIT A RETURN?
Once your return request has been authorised, we will contact you within 1-3 business days via email and provide you with the return address details and a Returns Form, which should be included inside your return package.
We recommend using a registered postal service to return goods allowing you to keep a record of the tracking details, as we are unable to be held liable for the loss of your item being returned.
Please note: in the case of a faulty item, you will be provided with a pre-paid shipping label.
The shipping cost of returning item/s for a store credit or exchange, is not covered or reimbursed by us. However, if you request an exchange, we will arrange the shipping of the new item to you. We understand that some international postage can be costly, so we do not expect express shipping on returns. The returns period applies to the time in which a return must be requested.
Original shipping charges, duties and taxes are non-refundable and charges for returned items are the responsibility of the customer.
When you submit a return request, you'll be shown the option to purchase a pre-paid shipping label at a subsidised (lower cost) price, or, to pay and organise shipping on your own at your local post office.
PROCESSING TIME FOR RETURNS
We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed by our team. You will receive email notification once your store credit has been issued. If you have chosen to exchange your item, you will receive an email notification once this has been shipped with the new tracking details. Please note, exchanges are subject to availability at the time your return is received and processed by our team.
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Support team firstname.lastname@example.org with your order number and images of the fault and we will work with you to resolve it as soon as possible.
Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.
Full-priced items are eligible for store credit/ exchange.
PROMOTIONAL CODE/ SALE ITEMS
Any items marked as No Returns are Final Sale and not eligible for returns. You’ll see this on the product page if applies.
Items purchased during a flash sale or promotion are eligible for either:
- Store credit (for the discounted amount paid); or
- Exchange for the same item in a different size (even if the price has gone up after the sale); or
- Exchange for any item in our store of equal/ lesser value, based on the price you paid for the item during the sale.
MAKE A RETURN
If you have met the above requirements, you may submit a return request through our website.
1. Click on the Returns Center button below
2. Enter your order number and email (your order details will appear)
3. Select the item(s) you would like to return
4. Select the return reason + preference of store credit/ exchangeSubmit